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MatterWrap Privacy Policy
Effective Date: 29 May 2025

Legal disclaimer: The information below is provided for general guidance only and is not legal advice. Privacy requirements vary by jurisdiction. Please consult qualified counsel to ensure your policy meets all applicable laws.

1. Introduction

MatterWrap Media FZ‑LLC ("MatterWrap," "we," "us") operates matterwrap.com solely as a portfolio site showcasing the 3‑D virtual tours, photographs and videos we create for clients. We do not offer user accounts, accept online payments, or run analytics cookies. This Privacy Policy explains the very limited situations in which we handle personal data and describes your choices and rights.

Our practices are aligned with the UAE Personal Data Protection Law (PDPL), the EU/UK GDPR and other regional regulations insofar as they apply to our minimal data collection.

2. What type of information do we collect?

CategoryExamplesSource

Contact detailsName, business title, e‑mail address, phone numberVoluntarily provided when you e‑mail, call or submit a contact form

Incidental imageryFaces, licence plates or artwork captured inside a property during a 3‑D scanCollected on site while producing the client‑commissioned tour

Technical logsIP address, browser type, basic header informationGenerated automatically by our web server for security and troubleshooting

We collect no login credentials, password hashes, payment information, social‑security numbers or behavioural‑tracking cookies.

3. How do we collect information?

  • Directly from you when you send an e‑mail, call us, or submit a contact form.

  • Indirectly when our camera equipment records imagery inside a space you own, manage or visit during a shoot.

  • Automatically when your browser connects to our server (IP address and basic headers only).

4. Why do we collect such personal information?

  • Respond to enquiries and provide quotations or support.

  • Create and deliver virtual‑tour projects requested by our clients.

  • Maintain site security and diagnose outages.
     

We do not use personal data for advertising, analytics, profiling or resale.

5. How do we store, use, share and disclose personal information?

  • Storage – Contact e‑mails are kept in an encrypted mailbox; project files reside on secure, access‑controlled cloud storage. Server logs rotate every 30 days.

  • Use – Restricted to the purposes listed in Section 4.

  • Sharing – Only with:

    • Service providers such as cloud‑hosting vendors bound by confidentiality;

    • Legal authorities when compelled by valid process.

We do not sell, rent or otherwise disclose personal data to third parties for marketing.

6. Branding, Attribution & Ownership of Tours

Every Matterport tour we publish prominently displays the MatterWrap logo. Tours are presented solely for marketing purposes to demonstrate our work and the featured client’s space. We never claim ownership of the property depicted, and we do not license tour imagery for unrelated uses without the client’s written permission.

7. How do we communicate with site visitors?

We reply only to the address or number you used to contact us. We do not maintain mass‑marketing lists. If we ever launch a newsletter, we will ask for explicit opt‑in consent and provide an easy unsubscribe link in every message.

8. Cookies and other tracking tools

matterwrap.com sets no cookies—first‑party or third‑party—and embeds no analytics, pixel tags or behavioural‑tracking scripts.

9. How can you withdraw consent or exercise your rights?

You may at any time:

  • Request access to the limited personal data we hold about you;

  • Ask us to correct, delete or anonymise it;

  • Object to or restrict its processing.

Simply e‑mail privacy@matterwrap.com or call +971 52 288 7766. We will respond within the time limits required by applicable law.

10. Data retention

Data TypeTypical Retention Period

Contact e‑mailsActive conversation + up to 12 months, then deletion

Project imageryDuration specified in the client contract plus one‑year backup (or earlier at client request)

Server logs30 days

11. Security measures

We protect all stored data with industry‑standard safeguards, including HTTPS/TLS encryption, access controls, periodic vulnerability scans and multi‑factor authentication for staff.

12. Children’s privacy

Our website and services are not directed at children under 13, and we do not knowingly collect data from them. If you believe a minor’s data has been captured inadvertently, please contact us for deletion.

13. Privacy‑policy updates

We may amend this Policy from time to time. Material changes will be posted here and signalled via a banner notice. The "Effective Date" at the top will always reflect the latest version.

14. Questions & contact information

MatterWrap Media FZ‑LLC
Dubai Media City, United Arab Emirates
E‑mail: contact@matterwrap.com
Phone: +971 508806633
 

Last reviewed: 29 May 2025

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